Frequently Asked Questions

Each pair is painted to order so can be fully customised.

You can send us any picture and a description of your idea to create your own design.

For joanstenson shoes the starting price depends on the Eu size, for example £55 for size 35 and a standard design on the outer sides.

Detailed designs and portraits will take longer to paint so will be charged extra.

Full background colour or patterns on both sides of the shoes are charged extra.

For the clothes there is a starting price for simple designs and an additional charge for complicated designs and portraits. If you supply the item, the price of the artwork depends on the material that we have to paint on and on the design that you request.

You can request a quote filling the form in the CUSTOM YOUR OWN section in the home page menu.

Yes, we provide joanstenson branded items or you can provide your own shoes or clothing, either cotton, leather, denim.

We mainly paint on our own brand canvas shoes but we can also paint on most type of shoes from any other brand (including leather shoes).

We paint on most types of leather, simile leather, suede and fabric shoes.

Yes, we can paint your own wedding shoes or we can paint our shoes in theme with your wedding. Please contact us in advance.

Yes, you can provide shoes/clothes/accessories that you already own. Get in touch and we will give you a quote for your design and the address to send the items to.

Due to time constraints and the high volume of orders we usually paint directly on the items without creating a preliminary sketch, however, you can request a digital sketch which is chargeable depending on the complextity of the drawing.

Yes, We can design the shoes with your company logo and your theme.

For joanstenson items, you can order our existing designs on the website from the SHOP section or create your custom design choosing CUSTOM on the menu. For other brands, please feel the form in “CUSTOM YOUR OWN” in the menu or contact us.

After receiving the orders, we review the design and we contact the customer to let them know if there is any additional charge or any possible way to simplify the design.

Once we agree on the design, we start painting and it takes from 4 to 9 working days to finish.

For customisations on items other than joanstenson - provided by the customers or different brands - we aim to finish in 6 to 15 working days from the day we receive the item, depending on the design and on the period of the year.

Our shoes are sized in European sizes, please see our size conversion chart page.

If you don’t find your size please let us know and we can find them for you or you can find the plain item online and deliver it to our shop. We will paint it and send it to you.

We have some physical retail shops in London and one in Palma de Mallorca (Spain). Our flagship store is located in Notting Hill, 51 Pembridge Rod W11 3HG. Our oldest stores are in Camden Market, Camden Town, Chalk Farm Road NW1 8AH.

We are also in Westfield Shopping Centre, White City and at the Jubilee Market in Covent Garden.

You can also order them online.

Yes, you can preorder the shoes online and choose your convenient pick up date and location.

Yes, you can order directly in store. We can try to paint the item on the same day or max 3 days. You can collect it when ready or we can deliver it to you.

Yes, they are. We use high quality, waterproof leather and fabric paints. The items are primed before painting and the paint is sealed to keep the colours on for long.

Yes, the colours are waterproof so the rain does not affect them.

You don't need to, the colour is already fixed and waterproof.

You can wash all joanstenson items (Canvas shoes and cotton clothing) in the washing machine with cold water (30degree) on a delicate cycle and mild soap.

T-shirts, jumpers and vests need to be ironed inside out to fix the colour before the first wash.

UK Delivery £5,99

Europe £17,99

Other countries £26,99

Yes, we ship worldwide.

We ship our items from United Kingdom.

It is the buyer's responsibility to check prior ordering if import duties are due in their countries and to pay any import taxes and fees that may be charged upon arrival so be aware of your countries shipping fees before you purchase.

After the processing time, the delivery time itself takes around 1-2 working days for the UK, 3-5 days to Europe, around 5-7 working days for other countries.

We ship the orders mainly with Fedex, you will receive an email confirmation with tracking number.

Regretfully we can not accept returns on any of our products. Since each item is painted on request, it is not returnable and non-refundable.

If you need your item for a specific date email us at mailto:[email protected] and let us know. We will try to prioritise your order or find an express delivery service (charged accordingly).